Last updated: February 17, 2026

Metis, Inc. (“Metis,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use our website, platform, APIs, and related services (collectively, the “Services”).

1. Information We Collect

1.1 Information You Provide

We may collect information you voluntarily provide, including:

• Name, email address, company name, job title
• Account credentials
• Communications with us (emails, support requests)
• Billing and payment information (processed by third-party providers)

1.2 Information Collected Automatically

When you use the Services, we may automatically collect:

• IP address, device identifiers, browser type
• Usage data, logs, and diagnostic information
• Cookies and similar tracking technologies

1.3 Customer Data

When enterprise customers use Metis to evaluate, train, or operate agents, Metis may process data submitted by or on behalf of the customer (“Customer Data”). Metis processes Customer Data solely as a service provider and in accordance with customer agreements.

2. How We Use Information

We use information to:

• Provide, operate, and improve the Services
• Monitor performance, reliability, and security
• Communicate with you about updates, support, and administrative matters
• Comply with legal obligations
• Enforce our Terms of Service

We do not use Customer Data to train generalized AI models without explicit customer permission.

3. How We Share Information

We may share information:

• With service providers (e.g., hosting, analytics, payments)
• To comply with legal requirements or lawful requests
• To protect the rights, property, or safety of Metis or others
• In connection with a merger, acquisition, or corporate transaction

We do not sell personal data.

4. Data Security

We implement administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration. However, no system can be 100% secure.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required by law or contract.

6. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete personal information
• Object to or restrict certain processing
• Request data portability

Requests can be submitted to privacy@metis.ai.

7. Cookies & Tracking

We use cookies and similar technologies to operate and analyze the Services. You may control cookies through your browser settings.

8. International Transfers

Information may be transferred to and processed in countries other than your own. We use appropriate safeguards where required.

9. Children’s Privacy

The Services are not intended for individuals under 18. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with an updated “Last updated” date.

11. Contact Us

If you have questions about this Privacy Policy, contact:

Metis, Inc.

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